| Pricing &
Support |
|
We offer a
FREE test drive of software for one month !
To set up a demo or free test drive call 877-633-9536 x6
|
| Review
Plans |
- Our pricing is simple $15 per month per user!
-
With a minimum of 5 users on the system
or $15 per month
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We offer free superior support
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Customize set up and training $250
|
| All
contracts are quarterly accounts and based on a minimum of
5 users: |
|
5 users |
$15 per month
per user (5 user minimum) |
| 6 – 10 users |
$15 per month the first
5 users and $8 additional per user to 10 users. |
| Additional users |
$15 per month the first
5 users and $8 additional for the next 5 users and $4
per user thereafter |
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| |
| Examples
of quarterly contract pricing |
|
5 users costs |
$75 per month |
$15 per person per month |
| 10 users costs |
$115 per month |
Next
5 users add $8 per user / month |
| 20 users costs |
$155 per month |
Users
10 to 20 add $4 per user / month |
|
| |
| Month-To-Month
Pricing |
| 5 users |
$90 per month |
Quarterly
Contract pricing $75 per month save $15 per month |
| 6 - 10 users |
$12 per month per user
|
Contract
pricing would save you money |
| 11 + users |
$9 per month per user |
Contract
pricing would save you money |
|
| |
|
| Simple
Pricing: $30 per user per month. Sig |
| |
Additional
Information |
Upgrading,
Downgrading, and Canceling |
You can upgrade,
delete users, and cancel your account at any time free of
charge. |
Contract |
There are
no long term contracts. Full Spectrum is strictly pay
as you go on a monthly basis, you can cancel anytime. |
Legal Requirements |
Feel free
to read our Terms
& Conditions and Privacy
Policy . If you still have questions, you can
Email us or call at 1-877-633-9536 x2.
By using or viewing the demo version of Full Spectrum, you
are agreeing to the Full Spectrum Terms
and Conditions |
| |
| Set Up & Training |
We understand
what you need and will guide every step of the way thru set
up and training. The software set up of Full Spectrum CRM
takes the Full Spectrum product and adapts it to the way your
business actually works. This includes logo, forms set up,
suppressing some features from being seen by certain users,
or perhaps all users; re-arranging screen layouts, adding
and deleting fields from screens, changing field names, and
editing the set of options presented on drop-down boxes. The
items that can be customized during the set up can be viewed
here. The set up charge is $250 per CRM with a limit of 4
hours, which should be amble for a normal CRM set up. Additional
set up time can be purchased at the rate of $85 per hour.
The training is available at $125 per user training is done
via telephone and takes about 1 ½ hour per employee
at additional charge of $125 per user and we recommend that
we train one office staff member who then becomes your in
house Full Spectrum CRM expert. That trained member of your
staff will be able to assist other staff members as needed.
And of course we are always available if you have questions
|
| Ongoing System Support |
Full Spectrum CRM offers 6 ways
that you can get the support that you need. Purchasing Full
Spectrum CRM automatically includes the Standard Support level
for technical issue resolution by email, online chat, support
forums, manuals and FAQ sections of the site.
We also offer telephone support from 8:00 AM – 6:00
PM EST Monday – Friday at an additional charge. Telephone
support may be purchased on an as needed basis at an additional
$85 per incident. We also have pre-paid options: A package
of 5 incidents for $80 per incident; A package of 10 incidents
for $75 per incident; A package of 15 incidents for $70 per
incident and; A package of 20 incidents for $65 per incident.
Incident packages do not have a fixed expiration date.
|
| |
| Email
support |
support@fullspectrumcrm.com |
Average
response time 2 hours. All inbound emails are
queued, measured in severity, assigned a case, and tracked
through completion. The email response offers an effective
channel to communicate directly with the Full Spectrum
CRM experts. |
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| |
| Fax
Support |
954-491-6162 |
Average
response time 4 hours. Best option for those clients
that have lost Internet connectivity |
|
| |
| Support
Forum |
http://support.fullspectrumcrm.com/ |
Your
answer may already be publicly available. Our Full Spectrum
CRM experts monitor the on-line support forum and answer
all questions posted. |
|
| |
| Online
Chat |
Available
9:00 AM – 4:00 PM EST Monday –
Friday |
Full
Spectrum CRM experts answer all queued messages.
The online chat support is to direct the user to the
location where then can find the answers to their questions.
This service is not intended for long discussions. If
you need to upload a file the email support is recommended. |
|
| |
| Telephone
Support |
Available
8:00 AM – 6:00 PM EST Monday –
Friday |
|
Call 1-877-633-9536 Option 6, requires either prepaid
support or credit card. Telephone support may be purchased
on an as needed basis at an additional $85 per incident.
We also have pre-paid options which are available in
the following manner:
- A package of 5 incidents for $80 per incident
- A package of 10 incidents for $75 per incident
- A package of 15 incidents for $70 per incident
- A package of 20 incidents for $65 per incident
Incident packages do not have a fixed expiration date.
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